At Spring Mode Online, we want you to love your purchase. If you’re not completely satisfied, we’re here to help!
1. Return Eligibility
You may return items within [insert number] days of receiving your order if they meet the following conditions:
Items must be unused, unwashed, and in their original condition with tags attached.
Items must be in their original packaging.
For hygiene reasons, we do not accept returns on worn or damaged sleepwear unless there is a manufacturing defect.
2. How to Initiate a Return
To start a return, please contact our customer service team at [email protected] with the following details:
Your order number
The item(s) you wish to return
The reason for the return
Once your return request is approved, we will provide instructions on where to send the item. Customers are responsible for return shipping costs unless the item is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original payment method within [insert number] business days.
Please note:
Original shipping costs are non-refundable.
Refund processing times may vary depending on your bank or payment provider.
4. Exchanges
If you need a different size or color, please initiate a return for a refund and place a new order for the desired item.
5. Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within [insert number] days of delivery with photos of the issue. We will arrange for a replacement or full refund at no extra cost to you.
6. Contact Us
If you have any questions about our Returns & Refunds policy, feel free to reach out:
